Adopting the New Normal

Senior broker leaders discuss how they've supported their teams and customers during the pandemic, and how they've adapted their operations and future planning.
RIBO accredited for 1 Management hour
AIC #56144 ICM #35449
Approved in Saskatchewan for 1 CE hour.
BC brokers may submit their certificate to ICBC.

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Tom Hickey

Wedgwood Insurance & The Magnes Group

Gina McFetridge

Archway Insurance

Tracey Medeiros

Gallagher Canada

Tom Hickey
Wedgwood Insurance
The Magnes Group

President & Chief Operating Officer
Angus MacCaull first worked with AA Munro in 2008 to write the company’s brand story. After completing his MA in applied linguistics, he moved into a formal communications role in 2013. His primary focus is growing the brokerage's use of technology to give communities a meaningful new experience of insurance. He enjoys spending time with his young family and also volunteers for the Writers’ Federation of Nova Scotia.

Gina McFetridge
Archway Insurance

Gina and her brother are co-owners of Archway Insurance, both one of the largest brokerages in Atlantic Canada, and a second-generation family business. On a daily basis, she foster and maintain relationships with key personnel of insurers, oversee the brand management of the Company, digital strategy, as well as championing operational efficiencies and guiding communicating  plan, vision, mission and values of the Company with all employees. She holds a CAIB (Honours) designation, a Masters of Arts (Dalhousie University), and a Bachelor of Journalism and Canadian Studies (Carlton University). She is the Chair the Board of Easter Seals Nova Scotia, and plays violin with the Chebucto Symphony Orchestra. 

Tracey Medieros
Gallagher Canada 

Senior Vice President, Canadian Operations and Claims
Tracey Medeiros is currently the Senior Vice President, National Operations and Claims, Gallagher Canada where she is responsible for service and operational efficiencies.
She has previous branch leadership and commercial underwriting experience with two major insurers, as well as previous commercial marketing experience with a large regional broker.

Stephanie Wei
CSIO (Moderator)

Manager, Industry Relations and Education
Stephanie Wei joined CSIO in 2018 as Communications Manager, and now leads the CSIO education team, working to deliver high-quality broker education on digital topics, and deepening relationships with industry partners. Prior to CSIO, Stephanie was a Digital Communications and Marketing Manager with Sun Life Financial. Stephanie has led digital communications, integrated marketing and web projects in various professional services and regulatory organizations for over 20 years.