AI: Inside Out

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Course overview
This course explores how insurance organizations can unlock value from Generative AI by taking an "Inside Out" approach - starting with internal process optimization and expanding toward customer-facing innovation.

The course will cover tips on navigating challenges around fragmented data, legacy systems, and rising operational pressure. You will also learn how AI and data services can drive transformation across underwriting, claims, customer engagement, and compliance.

ACCREDITATION INFORMATION
AB - 72489
BC - Approved Course Provider - 1 CE hour
MB - 46962
ON -  1 hr - Professional Development
SK -  1 CE Hour

Jamie Michie

Marketing Manager

Online Business Systems
ABOUT Jamie 
Jamie is a seasoned communications leader with 20 years of experience advancing digital initiatives across diverse sectors, including real estate, education, fashion, luxury automotive, and technology. She blends analytical thinking with creative problem-solving and sales enablement to implement effective solutions to key stakeholders, such as Online's Innovation Lab, and the Data, GenAI, and Financial Services teams. 

Jeff Adkin

 Director of Infrastructure and Automation Research

Online Business Systems
ABOUT JEff
Jeff Adkin is a seasoned technology leader with a career spanning decades, beginning with early AI exploration using Alice in the mid-90s. After nearly a decade at Microsoft, he now serves as the Director of Infrastructure and Automation Research at Online, where he leads innovation at the intersection of AI, automation, and infrastructure. Jeff has worked with many Fortune 500 companies, helping them design scalable, intelligent systems.

Richard Strempler

Principal Consultant and the Analysis Competency Lead

Online Business Systems
ABOUT Richard
Rick has been working in IT for more than 35 years. He is a Principal Consultant and the Analysis Competency Lead for Online Business Systems. He has worked in a wide range of industries,
including insurance, health, agriculture, government, law, and more. His experience in the insurance industry includes work with Wawanesa, Red River Mutual, and the Insurance Brokers Association of Canada.