Broker Panel on Covid-19 and Digital Tools

Our broker panel discusses what worked well for them in the early months of the pandemic, and some of the digital tools they've used during these challenging times.
RIBO accredited for 1 Management hour.
AIC #54502 ICM #34135
Approved in Saskatchewan for 1 CE hour.
BC brokers may submit their certificate to ICBC.
Write your awesome label here.

Otilja Majewski and Sheryl Yaehne 

Elevate Insurance, Alberta

Valerie Guilbault and Angus MacCaull

A.A. Munro, Nova Scotia

Monica Hanna and Stephanie Wei


Otilja Majewski
Elevate Insurance Brokers 

CAIB Marketing Broker/ Partner
Otilja was born and raised in Grande Prairie, Alberta. She started in the insurance industry in 1991, moving around within the industry from reception to personal lines to Commercial Producer, but with a passion for marketing. She is currently CAIB Marketing Broker and Partner with Elevate Insurance Brokers.

Elevate is a locally-owned brokerage founded in 2012, and was rebranded as Elevate in 2017. Elevate was acquired by HUB International in 2020.

Sheryl Yaehne
Elevate Insurance Brokers

Commercial Account Manager
Sheryl Yaehne has lived in Grande Prairie her entire life. She began her career in insurance 30 years ago as a receptionist in an international brokerage. She worked her way up into various roles including Personal Lines Manager, and is currently a Commercial Account Manager with Elevate. She loves dealing with underwriters and clients on a daily basis.

Valerie Guilbault
AA Munro

Sales Development Manager
Val Guilbault began her career in the insurance industry in 1984 with a summer job as a data entry clerk with Canadian Home Insurance. She worked in various capacities with Balcom Insurance for 17 years before joining AA Munro in 2007 as Manager of the Elmsdale office. She is the Manager of the Sales Development Team, developing and overseeing digital workflows.

AA Munro offers a community-based approach to insurance, advising clients on auto, home, and commercial products, as well as a variety of financial services. Founded in 1944, AA Munro operate in 20 offices across Nova Scotia and also serve our neighbours in New Brunswick and PEI.

Angus MacCaull
AA Munro

Communications Analyst
Angus MacCaull first worked with AA Munro in 2008 to write the company’s brand story. After completing his MA in applied linguistics, he moved into a formal communications role in 2013. His primary focus is growing the brokerage's use of technology to give communities a meaningful new experience of insurance. He enjoys spending time with his young family and also volunteers for the Writers’ Federation of Nova Scotia.

Monica Hanna 

Business Solutions Delivery Lead
Monica Hanna is CSIO’s Business Solutions Delivery Lead, managing work on critical initiatives including the development and launch of eDelivery, standardizing Commercial Lines Data Standards to automate the quote and bind of small commercial business, and spearheaded the agile standard update process, resulting in a decrease of millions of Z-Codes. Prior to CSIO, Monica was a Commercial Lines Underwriting Associate at Chubb Insurance for several years. Monica has completed her CIP and holds an Honours Bachelor of Commerce degree from the University of Ottawa’s Telfer School of Management.

Stephanie Wei

Manager, Industry Relations and Education
Stephanie Wei joined CSIO in 2018 as Communications Manager, and now leads the CSIO education team, working to deliver high-quality broker education on digital topics, and deepening relationships with industry partners. Prior to CSIO, Stephanie was a Digital Communications and Marketing Manager in Group Benefits with Sun Life Financial. Stephanie has led digital communications, integrated marketing and web projects in various professional services and regulatory organizations for over 20 years.