Learn about the next generation of eDocs and the initiatives that are solving pain points and improving customer experience.
RIBO accredited for 1 Technical hour.
AIC #56988 ICM #35979
Approved in Saskatchewan for 1 CE hour.
BC brokers may submit their certificate to ICBC.
Monica Hanna, Manager, Industry & Business Relations, CSIO
Monica Hanna manages critical initiatives including the development and launch of eDelivery, standardizing Commercial Lines Data Standards to automate the quote and bind of small commercial business, and spearheaded the agile standard update process, resulting in a decrease of millions of Z-Codes. Prior to CSIO, Monica was a CL Underwriting Associate at Chubb Insurance. Monica has completed her CIP and holds an Honours Bachelor of Commerce degree from the University of Ottawa’s Telfer School of Management.
Steve Canido, Manager, Technology & Solutions Architecture, CSIO
Steve heads the Technology Department at CSIO. He is the lead for CSIO technology architecture, end-to-end system design, integrations, and standards. Prior to CSIO, Steve has progressed through various lead technical and senior management roles at Bell Canada over the past 15 years. Steve holds a Bachelor of Commerce degree in Business Technology Management from Ryerson University’s Ted Rogers School of Business, as well, holds an Advanced Diploma in Computer Programming & Analysis at Seneca College.