How Consumer Behaviours Changed During Covid-19

Since COVID-19, the way consumers and brokers interact has changed with consumers shopping for insurance at a higher rate than ever before. Learn how insights about Canadian insurance customers can help you better understand how to connect with new and existing clients.

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Shifting Customer Attitudes 

How Covid has changed how consumers shop

Employment Status Trends

How consumers are planning for the future

Changes in Transportation Habits

How consumers plan to commute in 2021

Purchasing Behaviours

Including responding to channel preferences

Presented by

Charlene Ramdeo, Digital Lead – Digital Marketing Consultancy
Aviva Canada

Charlene Ramdeo is the Digital Led in Aviva’s Digital Marketing Consultancy. She has been solely focused on supporting brokers and helping them along their digital journey since joining Aviva in 2018.  
She has worked in various digital marketing roles at companies across Canada including CIBC, RBC, Rogers and KPMG.