Spotlight: The Digital Transformation Agenda- Building the Foundation for Future Success

What does digital transformation look like for insurers, and how do their roadmaps impact insurance brokers and customers.
RIBO accredited for 1 Management hour.
AIC #56964 ICM #35975
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Digital Transformation at Economical

Building a Strong Digital Culture

Cybersecurity Recommendations for Brokers

Supporting Insurance Brokers and Customers

Tatjana Lalkovic
Economical Insurance  

Senior Vice President and Chief Information Officer, Technology Solutions
As a change agent driven by curiosity, Tatjana is passionate about leveraging innovative digital technologies to solve business problems and deliver customer-centric experiences.
As the leader of Technology Solutions at Economical, she is focused on evolving technology capabilities to support continuous business transformation and a strong market position. 
Tatjana is an experienced transformation leader, and skilled at driving business outcomes with a focus on digital, omni-channel experiences, data, artificial intelligence, and e-commerce technologies. 
She is a strong advocate for women in leadership and regularly enjoys speaking with aspiring leaders in the technology space. Tatjana holds a Bachelor of Science degree in Mathematics and Computer Sciences from the University of Belgrade and serves on the CSIO board of directors.

Catherine Smola

President and CEO
Catherine Smola is the President and CEO of CSIO. She is responsible for advancing the organization’s central mandate of delivering leading-edge technology standards and solutions to improve the competitiveness of the broker distribution channel in Canada.

With over 30 years of experience in the insurance industry, she has held a variety of regional and national leadership roles executing IT roadmaps and delivering operational excellence on both the insurer and broker side.

Since joining CSIO in 2012, she has pioneered a number of key initiatives that have championed interoperability, efficient data exchange and standards infrastructure for insurance partners. Examples include the eDoc Standard, the Commercial Lines Certification Program, the INNOTECH Advisory Committee and the My Proof of Insurance solution.