Having worked at CSIO for nearly seven and a half years, Charles has developed technical tools and web applications to improve workflow efficiencies for CSIO members. These tools include the Standards Request tool, the XML Validator, XML Online Documentation, CSIOnet Account Lookup, the eDocs Savings Calculator and the Education Hub. He has also acted as a key resource for CSIO’s insurer and software provider members, providing them with guidance on how to uniformly implement the XML & EDI standards.
Charles holds a BBA in Business Technology Management from Université Laval and an ACORD Certified Expert designation, which demonstrates expertise in ACORD standards implementation.